User Needs

Here are some examples of the kinds of questions that users might be interested in knowing the answers to - what we’re defining as their “user needs”. These are mapped against their definition in the van Dijk schemata and the kinds of stories we’ve used them in.

What happened?

Q-1001

Definition
Modules
Main Event, Lede
Stories
Update Me, Full Context

Why did it happen?

Q-1002

Definition
Modules
Lede
Stories

When did it happen?

Q-1003

Definition
Modules
Lede
Stories

Who is it about?

Q-1004

Definition
Modules
Lede
Stories

Where did it happen?

Q-1005

Definition
Modules
Lede
Stories

Why is this important?

Q-1006

Definition
Modules
Context
Stories
Update Me, Community Impact, Solutions Approach, Full Context

What are the key facts?

Q-1007

Definition
Modules
Main Event, Context
Stories
Update Me, Data & Facts, Community Impact, Solutions Approach, Full Context

What do key people say?

Q-1008

Definition
Modules
Verbal Reaction
Stories
Data & Facts, Solutions Approach

What is the data?

Q-1009

Definition
Modules
Context
Stories
Data & Facts, Solutions Approach, Full Context

What has got us here?

Q-1010

Definition
Modules
History
Stories
Data & Facts, Solutions Approach, Full Context

Are any people particularly or disproportionately affected?

Q-1011

Definition
Modules
Conclusion/Reality Check, Consequence
Stories
Data & Facts, Solutions Approach, Full Context

How can we fix it?

Q-1012

Definition
Modules
Context, Conclusion/Reality Check
Stories
Solutions Approach, Full Context

What is the impact on my community?

Q-1013

Definition
Modules
Conclusion/Reality Check, Consequence
Stories
Community Impact, Full Context

What don't we know?

Q-1014

Definition
Modules
Conclusion/Reality Check, Main Event
Stories
Data & Facts, Full Context

What happens if...?

Q-1015

Definition
Modules
Conclusion/Reality Check
Stories

What is the context?

Q-1016

Definition
Modules
Context
Stories

Can you tell me what happened in very few words?

Q-1017

Definition
Modules
Headline, Lede
Stories

What is the methodology behind this report?

Q-1018

Definition
Modules
Editorial Guidelines & Bylines
Stories

What is the problem?

Q-1019

Definition
Modules
Context
Stories

Is there a solution?

Q-1020

Definition
Modules
Context
Stories

What can I learn from this?

Q-1021

Definition
Modules
Conclusion/Reality Check
Stories

Am I the only one that feels strongly about this?

Q-1022

Definition
Modules
Conclusion/Reality Check
Stories

Is what they say actually true?

Q-1023

Definition
Modules
Conclusion/Reality Check
Stories

Are there any lessons from the past?

Q-1024

Definition
Modules
History
Stories

What might happen next?

Q-1025

Definition
Modules
Conclusion/Reality Check
Stories

What is the source material?

Q-1026

Definition
Modules
Context
Stories

Who is most affected?

Q-1027

Definition
Modules
Consequence
Stories

Who is involved?

Q-1028

Definition
Modules
Context
Stories

How many points of view are there on this topic?

Q-1029

Definition
Modules
Conclusion/Reality Check
Stories

What do the people involved say?

Q-1030

Definition
Modules
Verbal Reaction
Stories

Why should I trust you on this?

Q-1031

Definition
Modules
Editorial Guidelines & Bylines
Stories

What do other people / communities / organisations / countries do in similar circumstances?

Q-1032

Definition
Modules
Context
Stories

Who pays?

Q-1033

Definition
Modules
Consequence
Stories

Who profits?

Q-1034

Definition
Modules
Consequence
Stories

Are there images / videos / audios about this?

Q-1035

Definition
Modules
Main Event
Stories

Is there an economic or financial impact?

Q-1036

Definition
Modules
Consequence
Stories

How many times has this already happened?

Q-1037

Definition
Modules
History
Stories

How can I find out more?

Q-1038

Definition
Modules
Context
Stories

How can I contribute / help?

Q-1039

Definition
Modules
Consequence
Stories

What might make you sit up and think?

Q-1040

Definition
Modules
Conclusion/Reality Check
Stories

Who is responsible for this?

Q-1041

Definition
Modules
Context
Stories

Are there pros and cons to this?

Q-1042

Definition
Modules
Context
Stories

Is this ongoing?

Q-1043

Definition
Modules
Main Event
Stories

Is this breaking news?

Q-1044

Definition
Modules
Headline
Stories

Are there bias / conflict of interest or missing data ?

Q-1045

Definition
Modules
Context
Stories

Does the journalist have the expertise to cover this?

Q-1046

Definition
Modules
Editorial Guidelines & Bylines
Stories

Is the journalist part of the affected community?

Q-1047

Definition
Modules
Editorial Guidelines & Bylines
Stories

Is there a step by step guide

Q-1048

Definition
Modules
Main Event
Stories

How can someone affect what happens next?

Q-1049

Definition
Modules
Conclusion/Reality Check
Stories

What do we know for sure in this moment?

Q-1050

Definition
Modules
Main Event
Stories

Should I feel more or less safe because of this?

Q-1051

Definition
Modules
Consequence
Stories

Should we read something between the lines?

Q-1052

Definition
Modules
Conclusion/Reality Check
Stories

Is there a catch?

Q-1053

Definition
Modules
Conclusion/Reality Check
Stories

What we (meaning the newsroom) think about this?

Q-1054

Definition
Modules
Conclusion/Reality Check
Stories

Am I going to hear about this again?

Q-1055

Definition
Modules
Consequence
Stories

What are the misconceptions?

Q-1056

Definition
Modules
Context
Stories

What you might have heard about this that is not verified or true?

Q-1057

Definition
Modules
Conclusion/Reality Check
Stories

Is there a fun side to this?

Q-1058

Definition
Modules
Context
Stories

What is the big picture?

Q-1059

Definition
Modules
Context
Stories

Did you correct any details about this report?

Q-1060

Definition
Modules
Editorial Guidelines & Bylines
Stories